What is wrong with this RESUME? I don’t understand why I’m not getting callbacks!?

I really need help I am not receiving any phone calls or I’m getting the “regretful” emails. I had this resume professionally done. I have been applying to customer service and administrative assistant positions mostly. My question is what do I need to change or is anything wrong at all?

BBA, Management Candidate eager to contribute academic background as well as broad-range business background toward supporting the employer in maximizing performance as a key staff member.

 Talented Bachelor’s Candidate offering solid and progressive academic training and hands-on experience in Operational Management, Business Audits, Financial Operations, and Customer Service capacities.
 In depth experience in client-focused industries focused on delivering world class customer service.
 Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
 Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
 Demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
 Dynamic communication, organization, problem solving, and relationship management skills.


Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Access.
QuickBooks, Windows 98/2000/XP/Vista, 10-key, Typing 70wpm, Ericom Software AS/400,
Novell GroupWise Email/Messenger, CTI, Avaya IP Agent Telephone System


Sales Associate/Cashier K-MART (SEASONAL) 11/2010-12/2010
 Successfully steered departmental sales operations to generate high volume growth and revenue on behalf of company; improved profitability in Men, Women, Kids, Household, and Jewelry departments.
 Facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction.

Post-Closing Auditor KELLY SERVICES (TEMP) 04/2009-10/2009
 Drove the auditing of FHA and Conventional loan packages, ensuring accuracy and completeness of the entire mortgage package.
 Sharp business acumen and experienced in managing broad scope of operations, from scheduling signing/resigning and tracking documents to pre-auditing and document tracking.

Customer Service Representative BARTECH GROUP (TEMP) 04/2008-08/2008
 Consistently ensured the delivery of quality customer service vital to sustaining and growing clientele base.
 Effectively handled a broad range of client account activities, past due accounts, service requests, disconnects, payment/deposit processing, balance transfers, and service restoration.

Office Assistant DAVENPORT UNIVERSITY 05/2007-03/2008

Tax Preparer JACKSON HEWITT TAX SERVICE 01/2004-04/2005


Bachelor’s of Business Administration in Management DAVENPORT UNIVERSITY 2011

Income Tax Preparation Certificate JACKSON HEWITT INCOME TAX SERVICE

…..Also what other positions should I be potentially seeking out with the experience I have. Any advice would be appreciated. I must say though that I get a lot of callbacks for marketing and sales…I have no interest in this area of business or the rocky paycheck that comes along with it.

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