What information / services should be offered a mortgage broker?

Are they responsible for the good faith estimate and truth in the documents of housing? If yes, when will they be provided? What other documents need to be offered? Our broker asked us a preliminary estimate. In my experience it is usually paid when the loan ends? Whether it’s typical to pay in advance? Also, I heard that the broker can not legally guarantee the letter of prior approval, it must come directly from the lender. Is this correct?
At closing, I could not find reference. Citi has bought one of the principal of the loan, which she did and now we found that the amount you’re charging for the service without my consent. I want to solve it now!

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