Student loans messing with our home loan.?

We are applying for a mortgage loan on a house. Everything is fine other than the fact that we can’t obtain a repayment statement for my husband’s student loans. The loans were sold/transferred to a different company and only half of them are showing up, transition isn’t complete, could take a month, etc. I don’t know what to do the home loan can’t be processed without a letter from the student loan people stating his repayment plan and the student loan people are useless right now? What can we do, is there a loop hole?

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