What to do if a collector refuses to remove something on your credit report?

QuestionsWhat to do if a collector refuses to remove something on your credit report?
Merry McAlroy asked 4 years ago

Hello all, new here and just begun rebuilding my credit, I started with about 8k in debt, i’m down to 6500 at this moment. Anywho, I paid off an old verizon acct but the collection agency Debt Recovery Solutions said they don’t remove accounts, they simple put them at a 0 balance. So my question is what do you do about this? Should I contact Verizon, dispute with equifax and transunion? Or do I simply let it be and hope my score goes up?

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