From a card holder the customer service for the card is pathetic. The variant levels and spending is a con. In the 6 months I had the card in 2016 I spent $ 12000, I was not sent a silver card and was told that I had to respend $ 10000 in 2017 to qualify again. What a joke.
Since the first of November, when I hit the $ 10k mark, I have spoken with three people about the upgrade. Each time a different answer. Finally tonight, I was told because they reviewed my request on Jan 2nd it was too late. I laughed out loud…I could not believe it. So, I explained I had a choice too and that I did not have to use their card. My advice…think long and hard about it. There are a lot of options to earn rewards. Besides price wise on merchandise, Gander Mountain and other retail outlets are cheaper than their stuff most of the time, in my opinion.
I never carried a balance, over the limit or late. Paid in full each month and then get treated this way. So, no more using their card. Back to Discover and Capital One where I earn cash back to use anywhere.