I sent a letter asking for a goodwill adjustment to my student loan creditor – they really screwed me big because they apparently hold 3 accounts that they report separately so even though it was one late payment they reported it to 3 separate accounts on my credit. I sent them a letter asking for a goodwill adjustment and they responded:
“We received your request for a courtesy/good-will credit retraction. Under the Fair Credit Reporting Act (FCRA), we are required to report complete and accurate information to the nationwide consumer reporting agencies; therefore, we are unable to honor your request.”
I know that creditors can make goodwill adjustments so I would like to respond to them and tell them that they are incorrect. What is the best way of going about that? Is there any official documentation anywhere that I can reference?