AMEX 2x points at homedepot.com warning

QuestionsAMEX 2x points at homedepot.com warning
asked 4 years ago

Apprently, if you buy something at homedepot.com and have it A: delivered like a dish washer or something or B: pick it up in store you will not get the points. Shows up as your local store as the purchase tag when you look at your statement. I ended up buying a powerwasher, and it got shipped from CA, and i got the bonus points for that, but nothing that comes from my local store. So i started a chat with an amex folk:

Welcome to American Express Live Chat! The next available Customer Care Professional will be with you shortly.

For quality assurance, this chat may be recorded and monitored. For your security, please click “END CHAT X” to close this chat window before leaving your computer unattended or when chat is complete. Your estimated wait time is 0 minutes and 11 seconds.
You are now chatting with Andrea.
Andrea: Hi, welcome to American Express Membership Rewards Chat. My name is Andrea. How can I help you today?
you: hi
you: quick question about the 2x home depot rewards for online purchases
Andrea: Hello, how are you doing today?
you: well 2x points for home depot online i should put it
you: Apprently buying things online, and getting them delivered and or picked up in store dosnt count towards the 2x points?
Andrea: Let me access your account and view the terms of the offer. Can I please have your name as it appears on your American Express card?
you: XXXXX
Andrea: Thank you Mr XXXX. Just one moment while I access your account
you: the one item i had shipped directly to my house got the extra points, but the dishwasher i had delivered that i bought online, along with some other purchases did not get the 2x points.
Andrea: I am trying to locate the offer now. Just one more moment
you: ok
Andrea: Thank you
Andrea: With the offer I do not see in the terms and conditions that if the merchandise is delivered to you that you do not qualify for the additional point
you: yes, all it says it that i need to be bought online, nothing of it being delivered or picked up in store
Andrea: When did you purchase the dishwasher?
you: one second i will look it up
you: march 13
Andrea: Thank you
Andrea: The charge is a part of the charges for the statement that closes on the 8th. With the bonus points they are awarded into the account within 10-12 weeks after the charges appear on your billing statement
you: i already see the bonus points for the one purchase that has the homedepot.com tag on it in my points balance. why would that show up before earlier purchases/
Andrea: I am looking to see when the first charge was made
Andrea: I do see that bonus points and the charge that you earned the bonus points for was for a the charge to Home Depot on the 25th of March and the bigger purchase was made before that.
Andrea: What I am going to have to do is set up an inquiry to our partner liaison group to verify when you enrolled into the offer and if you were enrolled before the purchase was made why you have not gotten the bonus points for the purchase
you: ok, i know i was, but ok
Andrea: If I could please have the best phone number for our partner liaison team to contact you at?
you: XXX-XXX-XXXX
Andrea: Thank you Mr XXXX. Our Partner Liaison team will be in contact with you within 3 business days

now i wait for a call from some other comapany to see if i was signed up fot the offer (have been for a long time, just bought a house and the 2x home depot points where pretty much awesome timing… so i thought)

Cavaliers – Dustin’s First Credit Card

Simon Alcantara replied 4 years ago

I like, your music, I listening every song and of my opinion yours must to
come to México!!!! 

TronsEverything replied 4 years ago

You guys are underated 

Register New Account
Reset Password