Our mortgage company saxon mortgage has not paid our escrow account after several attempts. ?

After Several Phone calls to Saxon Mortgage and being routed by their call center several times over the past 9 months our escrow has not still been paid. We have sent them the loan documentation and our mortgage payment clearly says escrow amount they have not released the funds yet for the taxes. How should I proceed because they seem to constantly give us the run around.

SAXON MORTGAGE SUCKS ……

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