Occupany agreement in the mortgage, but moving from one country?

bought my townhouse in September with another mortgage company, Wells Fargo bought the loan. However, I was posted overseas for two years my company was contacted and WF, but they refused my request to rent my property because I do not live up to one year. Who do I contact can and WF. The IRS has my tax return abroad to be approved. What can you do WF

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