mortgage company help?

I called my mortgage company 3 times to request a loan modification packet. They keep telling me they are mailing it to me but I never get it. It has been 3 times already! What would you suggest doing? I really need help because my mortgage is too expensive and they say that if you need help you need to let your mortgage company know so they can do what they can to help you….but I am contacting them and they are not getting me the paper work I need so I can try!
My mortgage company is/was Washington Mutual. Now I guess it is Chase since Chase bought them.

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