I would like to sue CitiMortgage, Inc. for $162.000.00?

I applied to refinance my Home loan with Citibank and was told, by my Mortgage Consultant, that I qualified for a streamline refinance. After I paid the application fee and filled out all the appropriate paperwork I found out that a Mortgage Loan Coordinator had mistakenly coded my loan and no longer would qualify for the “Streamline Refinance.” CitiMortgage now refuses to refinance me at the agreed rate and term.
Do you think I have a case?

Objective: To obtain a position with a growing company with the
opportunity to excel and gain more experience in the Customer
Service industry.

Work History:

(5/2007-11/2007)

Temp. Position-Title coordinator
7090 Samuel Morse Dr
Columbia, MD

Responsibilities include but are not limited to:

-Taking inbound calls and analyzing the needs of the customer as well as entering data received during the conversation.

-Maintaining client accounts.

-Contacting Abstractors to verify legal information

-maintain contact with outside vendors to be certain they are responding timely to the needs of the title company regarding a given file.

-Update clients on the status of existing products

(10/2006-03/2007)

Final Title Processor
Resource Real Estate Services
300 Redbrook Lane
Owing mills, MD

Responsibilities include but are not limited to:

– Audit files for compliance, review closing documents and prepare
final Owner’s Title Insurance Policies and Lender Title Insurance
Policies.

– Transmit all required documents to Lender/ Via email , fax or us mail

– Open files in Computer System/DMS

-Create and Mail client and customer letters

-Obtain lender, seller, buyer, borrower, agent, and other
transaction related information as required

-Collect and deposit all funds in accordance with the
settlement/HUD-1

-Comply with all requirements detailed in the loan closing
instructions and return lender(s) package

-Reviewing recorded mortgage and title binders to ensure recordings are accurate.

-Performs title, tax and parcel searches.

-Review all files to ensure compliance with all closing instructions

(2001-2006)

Campus Safety Officer
Maryland Institute College of Art
Baltimore, MD

Responsibilities include but are not limited to:

-Greeting customers

-Interacting with customers to provide information in response to
inquiries about the college or its services and to handle and
resolve complaints through a variety of means via by telephone; by
e-mail, fax, or regular mail correspondence; or in person.

-Keeping an accurate and daily log of crimes, incidents and reported
activities

-Transmitting messages by radio

-Acting as first responder to any emergency situation

-Protecting the persons and property of students, faculty, staff and
visitors

-Patrolling in electric vehicle and on foot on all campus streets,
byways and interior areas

-Monitoring fire alarms, theft alarms and closed circuit TV
surveillance systems

-Taking inventory of “lost and found” property

-keeping record using the alphabetical filing system

Education:

(1998-2000)

Southwestern Senior High School
Baltimore, MD

High School Diploma

(2001- 2003)

Family Bible Institute, College, Seminary, & School of Counseling
Baltimore, MD

Associate of Biblical Studies Degree

Certificate of Completion of Creation Therapy Counseling Program

Skills:
– Experience in reading title binders and reviewing recording
mortgages for final policy

-Strong verbal communication and listening skills

-Good interpersonal skills

-Able to work independently within specified time constraints.

-Basic to intermediate computer knowledge

-Possess a friendly and professional manner

– Ability to successfully resolve common client /customer problems
in a positive, calm, and professional manner.
Technical Skills

-Ability to use a variety of office machines.

-Proficient in Microsoft Word, Excel, and Outlook

-Ability to apply common sense / practical approaches to solving concrete problems

References: Available Upon Request
2 days ago – 1 day left to answer.
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