How do you know who owns your mortgage?

I called the loan company, I make my mortgage payments, I asked if I could refinance. They said no, because I do not qualify under the new guidelines. I asked why they said that I belonged to mortgage investors, non-banks, Freddie or Frannie, etc. My question was, can you please send me the name and address Owner of my laenu.Nad said no, they only take the loan process. What the heck is going on here, who owns the loan? How do I know? Thank you to everyone for answering.

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