how do i get my mortgage company to help me with loan modification that i qualify for before i lose my house.?

I keep calling countywide and I get the most rude and unhelpful people..they just keep saying call back or call this number and I have been trying now for over a month..i need help that is why I’m calling them.I qualify according to their charts but they are giving me the run around.How can I get them to listen to me and help me.Can I go to another bank for a mortgage even if my house is worth less than its mortgage for but not by much.I live in Pa and have owned it for 3 years.Can someone lead me in some kind of direction> thanks

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