how do I get away from PNC mortgage?

It has been a nightmare dealing with PNC since they bought my mortgage from RBC bank. My first payment went to PNC bank, not PNC mortgage. The two sides can’t or won’t talk to each other. Since March this has been going on, they can’t find my payment, so I keep getting late fees, it’s affecting my credit, no one helps if you’re lucky enough to get through to a human being when you call.

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