How do I effectively report a company for poor management skills?

I work for an apartment community and we are required to retain rental verification for prospects. There is a certain community that refuses to do things in a timely manner. A simple rental verification fax took 4 days, and the resident was declined because of a $ 6 bill owed to the landlord. We require a letter, on their letter head, stating that he paid off the
debt but they are stating that they will not type it. What do I do?
to answer wizard, i dont have their letter head and have no power over what another company does. As for telling my boss, it would make no sense for me to tell my boss what another company is not doing

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