Has anyone filed a complaint against Sovereign Bank for how they were treated with their home loan?

We have been jerked around by Sovereign Bank for the past 10 months while trying to get a forebearance/hardship and just recently denied for a loan modification, can anyone help us, how can we file a complaint against them and has anyone else had a similar situation happen to them concerning a home mortgage with Sovereign?

Our loan modification was approved 2 months ago . We are having problems with our off & kitchen floor & walls due to the roof leak . Will our bank give us a loan to renovate and fix the damages ? We live in NY state & our bank is American Home Mortgage in California .

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