Does anyone know if HSBC mortgage is good about giving loan modifications?

my home loan was sold to them about two months after i got it . I have a first and second, and have been with them for two years, my rate adjusted in october, and will continue to rise every six months-i can no longer afford it. i went to nevada fair housing assoc. and they wrote up a proposal for me but i haven’t heard anything-that was 2 months ago. my credit score is 620, i don’t think i can refinance back to a 7.5 rate, which is what need to stay in the home.

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