A company can change my mortgage from my 30 years I fixed a setting purchased.?

My loan was in Green Point Mortgage and I have just been informed that is now my new mortgage company Countrywide loan for my 30 year fixed, and now nationally said that in February, my change loan to a setting. Can they do that?
We want to hear people’s experiences when they did. how it worked, the length of time, and we recommend that they try to have done it if necessary?

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