Hi All – I took the advice from these boards and contacted the Executive Office at Diversified Consultants for an account – the only negative account – still showing on my CR from 2014. It was an AT&T wireless account for $ 820 that I paid in full and it was closed. I emailed them asked for goodwill in deleting the account, and within a half hour of hitting send, I got a response back with a second person CC’ed saying they were happy to help, and directed the other person to delete the account with the CB and send me confirmation. I received an email confirmation that the delete was successful. Sometimes it just doesn’t hurt to ask 🙂 and thanks to everyone on these boards for sharing their stories and information.